DHL shipping fees are calculated by volume, not weight.EMS cannot ship to APO/FPO, or other military addresses.For more robust tracking, please select a trackable method such as EMS, FedEx, or DHL. The tracking ability of the Parcel class registration number is minimal, sometimes not much more than a record of when the package leaves Japan, when it enters your country, and when it is delivered.Depending on your location, the cost of Parcel class shipping may actually be higher than that of express EMS shipping, even though EMS is faster and has a tracking number.If SAL Parcel class is not available to your country, Air Parcel class will be used instead. SAL (Surface/Air Lift) Parcel class is the default we offer.Track your Registered Small Packet package here!.Real-time tracking is not provided, and up to 3 weeks may be required for the tracking record to become available. The registration number has limited tracking capability.In general, Small Packet class will not be an available option during checkout or in Private Warehouse if any of these limitations are exceeded. Registered Small Packet class is considered a registered shipping method, not a trackable shipping method. Any items ordered with Registered Small Packet class that exceed the restrictions described above will be shipped by a trackable method.Registered Small Packet is the same as Small Packet class, plus a 410-yen registration cost.Instead, we offer EMS class for trackable express air postal service. If SAL is available to your country, it is not possible to select its Air equivalent for your order.It is also not possible to print a phone number on the label for this shipping method - in order for your phone number to be printed, please select a tracked shipping method.This method does not have a tracking or registration number, and is not trackable.The exact method used to ship your order may vary by country, depending on service availability.In general, there will not even be a choice shown for Small Packet class during checkout or in the Private Warehouse if any of these limitations are exceeded. Any items ordered with Small Packet class that exceed the restrictions described above will be shipped by a trackable method.If SAL Small Packet class is not available to your country, Air Small Packet class will be used instead. SAL (Surface/Air Lift) Small Packet class is the default we offer. The maximum values available are listed in the chart above. Box size and weight limitations vary per country.Please understand that we are unable to provide updates about tracking beyond what is shown at this link. Track your Surface Parcel package here! Tracking is available but is extremely limited.We are unable to initiate a postal trace for Surface Parcel until four months have passed since it was shipped, as this is a notoriously slow shipping method. We cannot stress enough that patience is a virtue when it comes to this shipping method.This method is best for when you aren't worried about your item boxes being in perfect condition, are looking to save some money, and you don't mind waiting awhile. Your package will take longer than if you use other methods and as your package will move by boat across the ocean, please understand that your box will arrive with some wear and tear. Surface Parcel is the cheapest method available for overseas shipping of multiple items.†† Tracking will update infrequently and take some time. † Depending on shipping methods available in your country, your package may be sent by Air Small Packet or Air Parcel instead. ** Tracking and availability subject to country. A business day is a week day, excluding Japanese national holidays. * Measured in business days from the date your package ships. For more information regarding the current situation, please read our FAQ on the Coronavirus Situation. We ask for your patience and understanding during these troubling times. Check out our new page for the most up to date info!ĭue to the ongoing Coronavirus pandemic, please be advised that shipments may be taking longer than usual to reach their destinations.
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